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Friday, December 19, 2014

Question

I am just getting started in commercial cleaning. As the contractor, should I provide hand soap, papergoods, garbage bags, etc.? Should I include the cost in the charges?


Answer

Provide these only if the customer requires it, and if the price charged reflects your actual cost of purchasing, warehousing, and delivering the items. In such a case, control of those items, or lack of control, can cause the contractor to absorb more cost than anticipated. A more fair way is to provide the customer with these items, but instead of having an estimated cost included in the monthly contract amount, invoice the customer for the items actually provided, thus shifting the result of poor control back to the customer.
Gary A. Penrod.
www.garypenrodandassociates.com
P-843 681 6588 x11
Email: penrod3111@aol.com