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Friday, October 24, 2014

Question

Are there any guidelines for required housekeeping staffing per sq. ft. for casinos? We are a 24-7 operation with heavy usage on the weekends and are responsible for all areas including carpet, tile, ceilings, and trash removal. The hotel and restaurants are not included in this equation. Bill


Answer

As with so many operations in this industry, any guidelines offered would likely lull you into a false sense of security when you apply them, simply because they may not fit your facility in the least.
Iíll suggest you do as competent an assessment as possible of your own operation and work from there. Time out the work, such as carpet cleaning, breaking it down for setup, cleaning, drying time, and any other tasks that are related to the service. Then, record the time in usable increments, such as for 100 sq. ft. or 1000 sq. ft.
How long did it take your crew or cleaner to cover the area selected? If you need to cover 5000 sq. ft. and the task requires 2 hours, you can use one service person for 2 hours or four for 30 minutes. Itís your staff and your choice.
Next, consider if you can use more productive equipment. How about the scheduling of the task to coincide with lighter traffic? Can a team work more effectively?
All these factors and more come into play, and anyone telling you. ďIt takes us X hours to do that.Ē probably isnít offering you much true help.

Lynn E. Krafft, ICAN/ATEX Editor
lekrafft@juno.com