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Thursday, July 29, 2010

Question

How should I clean Commercial Milliken carpet? We have HWE, but Milliken recommend the CAPTURE system, can we use encapsulation instead?


Answer

Sure you can clean it anyway you want, but without approval of the manufacturer you may void the warranty. I'd suggest getting and reading a copy of their warranty and maintenance instructions closely and then send them a letter asking for clarification as to the use of encapsulation and the warranty. Probably best to stick with a dry powder process for now. It doesn't have to be CAPTURE, several others are available on the market. Let me know what you find out.
Bill Griffin, President
www.cleaningconsultants.com
Cell-206-849-0179