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Thursday, July 29, 2010

Question

What is the general rule of thumb regarding how many custodians should be hired per X # of square feet? I am at a small Massachusetts municipality where there are many small town-owned buildings and several public bathrooms that are used heavily in July and August by tourists, but lightly for the rest of the year. I read your response about benchmarking (August 20) but you didn't direct readers to any source for rules of thumb or specific standards. Thank you.


Answer

There is no universal rule of thumb because buildings, people, equipment, processes, soil rates, budgets, traffic levels, logistics, systems, and customer expectations vary so widely.

ISSA publishes a booklet titled "447 Cleaning Times" (www.issa.com) that may be helpful to you.

BOMA has published "Cleaning Makes Cents" with statistical
data on cleaning (www.boma.org).

APPA (www.appa.org) and other organizations have attempted certain kinds of benchmarking.

Team Cleaning is also worth investigating because of its
efficiencies (www.pro-team.com).

Allen Rathey
arathey@jantrain.com