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| [Monday, November 22, 2004] |
| We are planning to outsource our housekeeping services. Do you think we should have our own housekeeping manual despite the fact that contractors will be performing these services? If not necessary, does it make sense at least to have one for our own company, since we own and manage office buildings? I know contractors have their own systems and standards, but they will still have to abide by our own maintenance standards and we are still the ones who evaluate the quality of their work. I hope you can give me some advice on this.
-- Jacqueline Magboo, Makati City, Philippines
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| Instructional Materials and Manuals - Jacqueline Magboo |
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Answer #1
You need to determine the standards for your people and the contractors that are cleaning your building. That includes:
-- What gets cleaned?
-- What procedure is used to clean it?
-- How often does it get cleaned?
That is why it is important for you to know exactly what your facility consists of. The important components:
-- The cleanable square footage of the buildings.
-- The percentage of each area type: offices, hallways, restrooms, and so on.
-- Percentage of floor types for each area type.
-- The cleanables: trash cans, tables, RR fixtures, etc.
-- The cleaning standards used for each area type.
This should be available to all of your prospective contractors before they bid on the job. With predetermined standards, and a quality facility outline, bidding contractors will have a good idea of how to determine proper staffing for cleaning your facilities.
-- Kevin M. Keeler (kkeeler@cleanfact.com)
Answer #2
I would certainly retain your written manuals for future reference and just in case one of your employees submits an industrial accident claim. Further, I would suggest that you and your contractor define precisely the "quality assurance guidelines" -- end results upon completion of each cleaning task -- that allow for objective measurement of performance.
-- Perry Shimanoff (mc2sancarlos@msn.com)
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| ICAN representative |
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