Question

I have a small cleaning business. I was recently refered to a Fire Restoration company who desperately needed a job done ASAP. The company they orginally hired quit. Because the job was already started they asked me to put in an hourly rate to finish the job. They are going to supply the chemicals and equipment. I just need to supply the crew. I bid $125hr for a 4 person crew. On a hand shake it was a deal. I switched some jobs around to beable to complete the job for this company. This evening I received a voice mail stating the boss said we should be able to do it for $75. I know I can not do the job job at that rate and make money after paying my employees and taxes. I guess what my question is what is a fair price? I am willing to come down a little bit, but not much. The job involves washing all ceilings and walls to remove soot, windows and furniture. The family still resides in the home. I know we will have to move furniture etc.. Any advice would be helpfull incase I am asked to do something like this in the future. Thank you, Wendy Wright


Answer

There are no hard and fast rules when a customer tries to negotiate downward after the agreement. There is Latin term "quid pro quo" which means "something for something". Since the customer is trying to drop the price by 40% you could always reduce your crew size by one or two workers.
Explain that you have other jobs needing attention and you will get the job done - it will just take a day or two longer.
$31 an hour for fire restoration work is not out of line. Check with a local insurance adjustor or the "Blue Book" for pricing in your area.
Gary Clipperton
National Pro Clean Corp
(719) 598-5112
www.nationalproclean.com