ICAN Ask the Building Maintenance Experts
Division of Grand View Media Group
13 Century Hill Drive
Latham, NY 12110-2197
Phone (518) 783-1281 FAX (518) 783-1386
Grand View Media Group, Inc. (hereafter referred to as GVMG) wants you to have a positive experience at this website. Our goals are to deliver information and resources that are relevant to you, and to respect your privacy and security.
Collection and Use of Non-Personal Identifying Information
We may collect non-personal information, including IP addresses and server log-file data, in order to count visits, monitor usage patterns, gather statistics for administrative and advertiser use, and troubleshoot technical errors.
We may place a "cookie" in the browser files of your computer in order to recognize your browser and operating system. You can set your browser or third-party software to reject cookies, but this may make portions of our website inaccessible.
We do not combine or match non-personal identifying information with personal identifying information, and we do not disclose this data to outside vendors.
Collection and Use of e-Mail Addresses
When you enter your e-mail address in order to submit a question, it is not added to any database or list. It is used to contact you for additional information or clarification, if necessary, and to return the answer to your question.
All e-mail addresses are kept confidential; they are never shared with any third parties.
Collection and Use of Personal Identifying Information
We do not require company identification or address information from those who submit questions. Any information of this type is submitted voluntarily.
Phone-number information is used solely to help building maintenance experts provide appropriate answers to your questions. Experts may contact you for additional information or clarification, but your phone number will not be added to any database or list. All phone numbers are kept confidential; they are never shared with any third parties.
Whenever your question appears on this website (in search results from our Q&A archives, for example), your first and last name will be displayed along with the question. No other personal information will be shown.
Disclosure of Personal Identifying Information
We reserve the right to disclose personal identifying information if we are required to do so by law, or in the good faith belief that disclosure is reasonably necessary to comply with legal process, respond to claims, or protect/advance the rights, property, safety, or well-being of our company, employees, customers, or the public.
GVMG has taken steps to ensure that all personal identifying information is secure, and we have limited the number of people who can access the information. We take reasonable care in recommending and linking to outside websites, but we are not responsible for their content, privacy policies or security measures. We urge you to read the privacy statement of any site you choose to visit.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy notice. If our information practices change, we will post the changes to this website and provide you with a chance to opt out of the new process.